The Council Plan

What have we achieved?

We are committed to working with partners and fulfilling our statutory duties to ensure that people are safe and feel safe in the borough. Our Children’s Services are rated Outstanding, and we are in the top 3% nationally for social care provision for adults and children combined. We have taken a stand to end all male violence against women by becoming a White Ribbon accredited organisation, engaging with boys and men to tackle male violence against women and girls. 

We manage school crossing patrols and we have implemented 4 Low Traffic Neighbourhood schemes and 7 school streets, facilitating safer journeys for hundreds of primary school children. We deliver cycle training sessions for over 1300 children and adults each year.  

We are committed to ensuring that we provide safe areas for children and families to play, interact and explore. We are encouraging the implementation of Play Streets, which will allow supervised and safe recreational activity on our highways for our communities to enjoy. 

We are committed to effective maintenance of our buildings and assets, such as our roads and pavements, and to ensuring we appropriately regulate businesses and other activities in the borough to keep our residents safe.

Where are we now?

• Approximately 75% of A/B/C roads are in good condition.
• Crime rate of 75.1 per 1,000 persons - lower than the London and England averages.
• 20.2 violence and sexual offences per 1,000 persons - lower than the London and England averages.
• 19.3 anti-social behaviour offences per 1,000 persons - lower than the London average.
• A survey on the safety of women and girls in the borough found that the biggest barrier to seeking support (72%) is the fear of not being believed.

Priorities

Adults' and children’s social care

Our commitment

We help families build resilience through the provision of effective support and care and ensure that young people are well prepared for adulthood. We provide high quality, wide ranging support through a person centred approach.

Borough level indicators

• % of people who use services who have control over their daily life
• Number of children looked after

Service performance indicators

• % of adults safeguarding cases closed with risks reduced or removed
• New Direct Payments as a % of overall packages offered
• % of care leavers (19 - 21 year olds) who are in contact with the local authority and who are engaged in education, training and employment
• % of 16-17 years olds in education, training or employment

Resilient borough

Our commitment

We plan and respond effectively to lessen the impacts of disruptive incidents. We support the borough to adapt to manage the impacts of climate change.

Borough level indicators

• Average house energy rating in Kingston upon Thames

Service performance indicators

• Number of residents receiving a Warm Homes home energy efficiency advice assessment
• % of performance targets met for Local Authority Liaison Officer attendance & opening emergency shelters
• % of declared emergency incidents responded to within the time frames for the Resilience Standards for London

Keeping the borough safe

Our commitment

We work with partners, residents and local communities to keep the borough safe. We continue to take a stand against all forms of hate crime, abuse and discrimination.

Borough level indicators

• Crime rate per 10,000 population
• % of women and girls indicating feeling safe in public spaces in Kingston

Service performance indicators

• % of high risk domestic abuse victim / survivors who have received multi-agency support and action who experience a further recorded violent incident
• Number of professionals in Kingston receiving specialist violence against women and girls training

Taking care of our borough

Our commitment

We work to maintain safe and well looked after streets, public spaces and buildings, and provide effective protection through well managed regulation of businesses and other activities.

Borough level indicators

• % of A/B/C roads that are in good condition
• % of food businesses rated good or higher

Service performance indicators

• 100% of Category 1 defects repaired on time
• % of Regulatory Services requests responded to within 3 days
• % parks with a Green Flag accreditation
• Street cleanliness - % at Grade B or above (officer inspections)
• % of fly tipping incidents (on public land) cleared in 1 working day
• % of large fly tipping incidents made safe within 2 hours