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The Council Plan
Find out about the Council Plan, which sets the framework for how we make decisions about services and allocate resources to achieve our aims of being greener, fairer and safer.
Borough and Service Performance Indicators
Borough indicators
Help provide the borough picture. The work of the council and partners contributes towards these but they are subject to wider influences. They are often externally sourced (e.g. ONS, Nomis, Public Health). Targets are not set for borough indicators, but we are interested in the direction of travel and change over time.
Key requirements
- Must be measured and available
- Ideally (but not always) measured on at least an annual basis
Service performance indicators
Focus on the service and those using it; how much we did, how well did we do it and ideally the outcomes we want for our residents. These will be reported with a supporting narrative which provides context for the indicator.
Key requirements
- Measurable and regularly collectable (where there are new performance indicators, details of when we first expect to be able to collect this are included), targets
- Available for reporting on a quarterly basis
Annual review
Borough and service performance indicators will be reviewed annually to take into account any changes in activities, local and national developments that may affect the work of the council and its partners. This also allows for any changes in methodology and collection.