Council tenant services

Pay your council housing or temporary accommodation rent, get information about when rent is due, and find out what to do if you’re finding it difficult to pay.

Find out how your housing officer can help you, who your local housing officer is and how to contact them.

Find out when you can expect your windows to be cleaned, what is included in the cleaning, and how we monitor the cleaning standards.

Find out about the different types of tenancy including secure and flexible tenancy, how joint tenancy works, how to appeal a tenancy decision and how to end a tenancy.

We manage four tower blocks on the Cambridge Road Estate which are checked annually. Find out more about fire risk assessments and fire safety for tower blocks and all council property.

If you're a secure council tenant you may have the right to buy your home. Find out what conditions you need to meet and what the Right to Buy process involves.

Report a repair, find our emergency repair contact details, get information on what we will repair and find out which repairs you are responsible for.

If you are a council tenant or leaseholder you must seek consent before carrying out major improvements. Find out how to apply for permission.

The Queen Mary Hall is a small community hall based in Cambridge Gardens which is available to hire.

Get information about the latest updates and some of the key areas of changes to social housing and how you can get involved.