Report a council house repair

Information on who is responsible for repairs and how to request a repair

Emergency repairs

Call 0208 547 5003 to report an emergency repair. Do not report emergency repairs using the form. 

Call us to tell us about:

• burst pipes or uncontrollable leaks
• no power to the property
• boarding up broken windows
• insecure front door or window
• loss of drinking water - you should also contact Thames Water to see if they are aware of the issue 

Non-urgent repairs

Any non urgent repairs can be reported online. 

Report Your Repair

You can email rbk@breyergroup.co.uk or call 0208 547 5003 to report a repair. 

Time frames

We will attend to urgent repairs first. We will make an appointment for routine repairs

Our time frame for completing repairs is:

• emergency repairs: within 2 hours
• urgent repairs: within 24 hours
• routine repairs: within 10 working days
• exceptional repairs: within 20 working days

We will try to complete your repair within the maximum time frame.

Read the breyers resident handbook