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Consumer standards for social housing
Get information about the latest updates and some of the key areas of changes to social housing and how you can get involved.
Social housing complaints and the Housing Ombudsman
The Housing Ombudsman is a free service that helps resolve disputes between tenants and landlords.
Our approach to handling complaints is compliant with the Housing Ombudsman’s Complaint Handling Code.
GOV.UK provides information for social housing tenants, including how to complain.
You have the right to be treated with respect
We're committed to treating all our customers with respect, and we have a range of mechanisms in place that support us to do so.
Together with Tenants focus on strengthening the relationship between residents, get involved with our resident involvement groups and make a difference
We have to demonstrate that we meet the strict requirements contained within the Regulator of Social Housing’s Consumer Standards.
Before we attend your home to carry out a repair or check the condition of the property, you will receive notice from us.
You have the right to have your voice heard by your landlord
We want to give you more opportunities to share your views to help us improve our services. More information on how you can be involved is available on out Get Involved webpages.
Additional resources
- Housing Rights is a charity that offers advice on social housing rights.
- Shelter can help you understand your tenancy rights. They can also help you with Social housing tenant rights to repair.
- GOV.UK explains the Regulator of Social Housing's role and what happens when they receive a complaint or a referral.
- GOV.UK clarifies the support you can expect if you're a tenant experiencing antisocial behaviour