Single-person discount review

We're reviewing all households claiming a single-person discount on their Council Tax.

If you get an email, text or letter from us regarding your single-person discount, please respond by telling us your current circumstances so that we can make sure the amount of Council Tax you pay is correct.

Completing the review form

When you receive your review letter, completing the single-person discount review form online is the easiest way to confirm your details. To access your form, you will need to enter your unique PIN, found in the letter sent to you.

Complete the single-person discount review

Help to complete the form

The easiest way to reply to the review is through text messaging or online services. Check your letter for instructions on how to do this using your 8-digit unique code.

If you choose to complete the paper form provided with your letter:

• tick the box on the top right of your form if you are the only adult living at the property. Complete sections C and D if these apply to you.
• if you are no longer the only adult living at the property, tick the box on the top left of your form and provide the additional person information in section A.
• sign, print and date the form

Send your completed form in a stamped envelope to:

Income and Awards Review, Department S4D, Loughborough Road, Nottingham NG2 7QP

This is the address of a secure local government scanning office based in Nottingham, which we are working with to complete the review. Even if you have recently informed us of a change in circumstances, you will still need to complete the form.

Review deadline

You have 14 days to complete your review. We will send a reminder after 14 days. If you do not complete the review, we assume your situation has changed and will remove your discount. We will issue a new Council Tax bill.

Change in circumstances

If you still live in the property alone, the following will not affect your single-person discount:

• a friend or relative stays with you for a few nights a week, and they do not keep belongs with you
• you receive post for the previous resident, or someone uses your address for correspondence only

We do not hold any credit information on our Council Tax customers.

Reapply for single-person discount

If you did not reply to the review and your discount has been removed but you are still the sole occupant at the address, you can reapply for the 25% discount to your council tax bill by completing the reapply form.

You will need your Council Tax account number and postcode to complete the form.