About adult social care services

We will work with you to explore how the council, community groups, and charities can support you and your loved one.

Our adult social care services give information and advice about care and support when daily living has become difficult due to illness, old age, or disability. We give personalised advice, care and support to help you have a good quality of life by becoming or staying independent.  

To do this, we: 

• give information and advice to make sure your needs are met
• look at what you can do
• talk to you instead of focusing on strict assessment questions
• understand what’s important to you, listen to your concerns about what you’ve already tried and consider what we could do next
• work with you as the experts in your life and listen carefully to the things that matter to you
• help you to build on your strengths

Short-term and long-term care

We offer information and advice about short-term care and support, just until you’re better, or for long-term help if you have complex needs. 

Short-term care: 

• is time-limited
• helps people to regain independence, like after an illness or accident
• can help delay or avoid long-term support 

Long-term care: 

• is ongoing
• supports people with complex or lasting needs
• is delivered in the community or specialist settings like a nursing home

Maintain your independence

There are many things you can do to stay independent. You can access many services without contacting the social care team. Find out more about services to help you stay living independently

We encourage you to connect and use your personal and local support networks (like community groups and faith centres) to get advice and support.

Our adult social care teams work closely with organisations and voluntary agencies for you to contact and get the information, advice or support you need.  If you want to find out what help there is in the community, visit Connected Kingston. 

Find out if you’re eligible for care

Answer some questions to find out if you qualify for care paid for or partly paid for by us.

If you qualify, we’ll recommend you have a care needs assessment. You’ll be able to request one and provide your details at the end of the checker.

If you don’t qualify for care paid for by us, a care needs assessment might not be that helpful to you. The eligibility checker will give you details of other relevant services provided by partner organisations (like charities and voluntary groups) that you should contact instead.

Complete the care eligibility checker