Tell us what you think of the website
Welcome to your brand new Council website. This is a beta version, not yet live to residents. We'd love to know what you think.
Report damage to utility company equipment
If you spot damaged street equipment, find out how report it to the utility company directly so they can fix it.
Phone, power and water companies are responsible for repairing their own street equipment. This includes poles, manhole covers, cabinets and overhead cables.
If you spot damaged street equipment, report it to the utility company directly so they can fix it.
Report damage to telecoms equipment
BT equipment
BT cables, poles, cabinets and manholes are looked after by Openreach. Let them know about loose cables, damaged or vandalised green cabinets, damaged manhole covers, and damaged telephone poles.
- Report damage on the Openreach website
- Call Openreach on 0800 023 2023 (option 1)
The Openreach website includes a guide to identifying BT equipment.
Virgin Media O2 equipment
Let Virgin Media O2 know about damaged cabinets or manhole covers.
- Text Virgin Media O2 on 07305 327112.
- Report damage on the Virgin Media O2 website
Report damage to power equipment
Who to call if you spot damage to electricity or gas company equipment.
In an emergency
If you notice damage to an electricity substation, pylon or power line, keep away from the equipment and report the issue immediately.
- For damage to substations: call UKPN on 0800 31 63 105.
- For damage to overhead cables or pylons: call National Grid on 0800 40 40 90.
UK Power Networks (UKPN) equipment
Report unsafe or leaning poles to UKPN.
- Call UKPN on 0800 029 4285.
- Report an issue on the UKPN website
Scottish and Southern Electricity Networks (SSEN) equipment
- Report an issue on the SSEN website
- Call SSEN free on 105.
SGN equipment (gas)
Tell SGN if you think a gas pipe might be damaged.
Text or WhatsApp SGN on 07490 077 649
Report damage to water equipment
Thames Water equipment
Report a broken manhole cover or lid belonging to Thames Water.
- Report an issue on the Thames Water website
- Call Thames Water on 0800 316 9800.
Southern Water equipment
- Report an issue on the Southern Water website
- Call Southern Water on 0330 303 0368.
Affinity Water equipment
- Report an issue on the Affinity Water website
- Call Affinity Water on 0345 357 2407.
South East Water equipment
- Report an issue on the South East Water website
- Call South East Water on 0333 000 0365.
Sutton and East Surrey Water equipment
- Report an issue on the Sutton and East Surrey Water website
- Call Sutton and East Surrey Water on 01737 772000.