How to pay for parking

Please note the following terms & conditions apply when parking your vehicle in the Royal Borough of Kingston Upon Thames:-

Terms & Conditions - Multi Storey Car Parks (Pay on Exit)

Multi Storey Car Parks 

Cattle Market

The Bittoms 

The Rose 

Terms and condition for use in Pay on Exit Car Parks:-

The car parks are managed under a Traffic Management Order made under the Road Traffic Act 1984 (as amended).

The car parks may not be used for advertising, trading, camping, cooking, sleeping, washing or servicing vehicles unless agreed in advance with the council. It is forbidden to erect any tent, berth or other structure.

A vehicle which appears to be abandoned or left in a parking space in contravention of the regulations may be immobilised, or removed to place of safekeeping and eventually disposed of. Costs of release, removal, storage and disposal will be charged to the vehicle's owner.

Contraventions of any of the provisions of the Traffic Management Order may lead to the issue of a Penalty Charge Notice (PCN). Failure to pay a penalty charge may result in the issue of a charge certificate against the vehicle owner and the subsequent registration of a charge for recovery under a County Court Order.

The car park is only available for use during the advertised opening hours. Where the car park is available ‘at any time’ vehicles may not be parked for longer than 24hrs.

Parking is restricted to motor cars, motorcycles and invalid carriages only. Caravans, trailers, coaches and lorries are not permitted.

Payment of charge

• Payment must be made at the Pay Station before you remove your vehicle.
• Lost tickets - you will need to report this using the help point on a pay station. Lost tickets will be charged at the full daily rate from the car park opening times on the day of entry until the time of exit of the vehicle.
• If you experience problems with the pay station or require assistance please use the help button on the pay station. Your call will be answered immediately.
• If a pay station is out of order please use the nearest alternative pay station in this car park.

Release of vehicles after closing time

Vehicles left within this car park are liable for an additional charge. This service is reliant on staff being available to carry out the release.

General Information 

Penalty Charge Notices - PCN

Vehicle owners are liable to receive a PCN if they contravene the regulations governing the use of the car park. The contraventions include but are not limited to;

• Failure to park within the marked bays.
• Parked in such a position to cause an obstruction.
• Parking a vehicle which exceeds the maximum height and/or weight and/or length limits permitted in the area.
• Parked in a car park or area not designated for that class of vehicle (for example electric vehicles).
• Parked in an electric vehicles’ charging place during restricted hours without charging.

Civil Enforcement Officers are not permitted to revoke Penalty Charge Notices (PCN) once these have been issued. If a PCN has been issued to a vehicle the charge is payable within 28 days from the date of issue. A discounted charge will be accepted if received within 14 days of the issue of the PCN. Appeals regarding the issue of a PCN must be made in writing. This can be done by submitting an online form on our website or by sending a letter to the address shown on the back of the PCN.

The Council’s liabilities

(a) The Council, its servants and agents will accept no liability in respect of any loss, destruction, damage or theft from any vehicle save where the same is caused by the negligence, wilful act or default, or breach of statutory duty of the Council, its servants or agents, or the dishonesty of its servants or agents.

And

(b) The Council, its servants and agents will accept liability in respect of the death or personal injury sustained by customers and others in the Car Park save where the same is caused by the negligence, wilful act or default, or breach of statutory duty of the Council, its servants or agents.

Blue Badge holders (No Charge)

Blue badge holders are not required to display their badges in their vehicles but should instead present them at a paystation to verify their identity & to allow authorisation and release from the car park. This concession may be refused if the badge holder is not present or in the vehicle.