Manage your account

Managing your council tax online is quick and easy.

Register online to:

• check your balance
• choose to receive your bill by email
• check how many instalments you have left
• see what payments you have made
• download a copy of your latest bill

You don’t need to register to: 

• pay by card online
• set up or change a Direct Debit
• tell us about a change of address

Register, or log in, to view your Council Tax account

Sign-up for Council Tax e-billing

Rather than receiving a paper copy of your bill through the post you can opt to receive email notifications when you are billed. This helps us to reduce the amount of paper we use, reducing costs and protecting the environment.

• once you have registered to view your account online
• you can update your account details to say yes to paperless billing. 

How we process refunds on overpaid Council Tax

If your latest Council Tax notice shows you have overpaid and there is a credit on your account then the refund process will depend on how you paid your Council Tax.

Direct Debit payments

We will refund the credit to the bank account your direct debit was collected from. You do not need to do anything.

Debit or credit card payments

If the card payment was made within the last 18 months we will refund directly back to the card used to make that payment. You do not need to do anything.

Any other method of payment

We will send you a letter asking for bank details to use for the refund. Everyone listed on the Council Tax bill must sign the form before it is returned to us. 

Further information

If there are any changes to your account including Council Tax Reduction, you may not be entitled to a refund.

If you owe Council Tax either at your current property or another property in our borough, we will consider using this overpayment to settle this amount and only refund the difference.