Request equipment and home adaptations (occupational therapy)

What occupational therapy can help with

Our occupational therapy team can help support you if you’re living with illness, old age, frailty or disability.

Occupational therapy (OT) helps with practical tasks like:

• managing your personal care (washing yourself, getting dressed, or getting on and off the toilet)
• moving around your home (including stairs and steps)
• making food or drinks
• getting in and out of your home

We can help you make these daily tasks easier by giving you advice, equipment, or supporting you to adapt your home.

What it cannot help with

Occupational therapy is about improving your daily life by enabling you to do things yourself. It does not replace NHS services if you have long-term healthcare needs.

We cannot help with:

• physiotherapy: contact your GP if you need help to restore movement and function
• providing walking aids, wheelchairs or scooters: contact your GP instead

Request an occupational therapy assessment as a member of the public

Request an OT assessment to get:

• advice
• equipment
• an OT recommendation and support to get major adaptations

Request an occupational therapy assessment

Make a professional referral

If you work in health or care, use our professional form to refer someone to our occupational therapy team.

Refer a client to the occupational therapy team

What we might be able to provide

Our occupational therapists offer guidance and support to meet your needs, ranging from minor aids to support to make significant structural changes to your home.

If someone cares for you, we can give them advice or equipment and adaptations to help them look after you safely. 

Equipment to help you with daily tasks

Equipment and simple aids can help you move around your home safely. These include:

• grab rails
• toileting aids, like raised toilet seats or a toilet frame to help you sit down and stand up
• kitchen aids like adapted cutlery or easy-open can openers
• bedroom aids like over bed tables or commodes
• hoists or slings to help your carer lift you

After talking to us, we might be able to loan you equipment like this for free.

Buying your own equipment

In some circumstances, it might be quicker to buy your own small pieces of equipment. 

You can buy many simple pieces of equipment or aids from your local pharmacy, supermarket or hardware store. You can also get them from mobility outlets and online.

If you are unsure what equipment might be helpful, you can:

• find guides on the types of equipment available on Living Made Easy
• contact Disabled Living for impartial advice and information

You can also buy personal alarms and monitoring systems that can alert someone if something is wrong. Find out about alarms, sensors and monitoring systems to help you stay safe in your home

Adaptations to your home

We can advise you on how to make structural changes to your home to help you live independently and safely in your own space.

Minor adaptations

Minor adaptations include equipment or simple changes to your home that do not need significant building work. This can include:

• grab rails installed in your bedroom, stairs or bathroom to help you move around
• access rails and small changes to steps outside to help you get in and out of your home

Major adaptations

In some circumstances, it may be necessary to make significant changes to your home to make it easier to move about and use your home safely and independently. 

Major adaptations include:

• stairlifts
• level access (walk-in) showers
• wetrooms
• widening doorways
• access ramps to help you get in and out of your home

Costs of occupational therapy

Advice and occupational therapy assessments are free. We will not charge you for any equipment we recommend and lend to you.

There might be a cost for adaptations to your home.

Get help to pay for major adaptations

You may be eligible for up to £30,000 to help you make major adaptations to your home using the Disabled Facilities Grant (DFG).

Having an occupational therapy assessment is the first step to finding out if you’re eligible for the grant. You won’t be able to apply for the grant without a written assessment from an occupational therapist to confirm the changes you need to make to your home.

Learn more about the Disabled Facilities Grant

What happens when you request an assessment

Someone from the occupational therapy team will call you to get a better understanding of your needs. We might be able to recommend equipment or minor adaptations after this call if we can get a good understanding of your situation.

We might need to arrange a home visit so we can see for ourselves how you’re managing. We’ll agree a convenient time with you and talk you through the process.

Outcome of the assessment

At the end of the assessment, we’ll:

• recommend equipment or home adaptations that could help you
• give advice or refer you to other agencies

We might be able to lend you some items of equipment. You can keep these for as long as you need.

If we think you’d benefit from more help and support at home, we might recommend a care needs assessment. Learn more about care needs assessments

How long you’ll wait for an assessment

There is a high demand for our OT service. We’ll send you a letter in the post with an indication of how long you might have to wait for an assessment.

Repair, replace or return equipment

If your equipment is faulty, broken, no longer needed or you move out of the borough, contact Medequip who provide our OT equipment. 

Email

kingstoncustomerservices@medequip-uk.com

Phone

020 8154 2922

Pay for a private occupational therapy assessment

Alternatively, you can pay for a private assessment by a registered occupational therapist.

Find an occupational therapist on the Royal College of Occupational Therapists website