Fees and cancellation terms for ceremonies

Bookings

Your notice booking is accepted on the following conditions:

• that you (“you” shall mean both individuals who are attending the notice appointment) must have a prior booked appointment with the registration service and you must arrive at the agreed time of your appointment. In the event you are late then you will not be seen and as a result will forfeit your booking fee
• you agree to provide all the necessary documentation as per the guidance on the registration service’s website and the Home Office guidance notes
• all documents provided must be original documents and photocopies or scanned copies will not be accepted. If you arrive without the correct original documents then you will not be seen and as a result will forfeit your booking fee
• you must provide satisfactory answers in response to the statutory answers that the registration service asks. Should you not provide satisfactory answers, at the sole discretion of the registration service, then you will have your notice appointment terminated with the loss of the associated fee
• if you have been subject to an overseas divorce then you agree to provide any and all documentation required by the general register office and pay the relevant clearance fee
• the registration service will not be held accountable for processing times of external bodies including but not limited to UK visa and immigration, the general register office. You must ensure that all documents that are required for the Notice appointment are in your possession and available to the registration service
• at the time of booking you have the necessary paperwork to complete any legal requirements such as proof of identity, residency and freedom to marry
• that your ceremony for which you are giving notice is in the next 12 months (i) that you are giving notice a minimum of 29 days before the ceremony or, if either you are subject to a Home Office referral then this will be a minimum of 71 days (j) that you are aged over 18 years old
• that you must have lived at your address for at least 8 days prior to your notice appointment and that you must give notice in the district you live in. If you are subject to immigration control you must give notice together in one district of residence
• in the event your notice appointment requires the clearance of foreign divorce paperwork by the registration service. An administration charge over and above the notice booking fee must be paid to the registration service
• at the time of booking you shall pay to the Royal Borough of Kingston upon Thames a booking fee

Cancellation and amendment fee

The notice booking fee paid is non-refundable unless you cancel at least 10 working days prior to your appointment. 

All appointments can be rescheduled once (subject to availability) and you must provide a minimum of 72 working hours’ notice. Any subsequent changes to the appointment will result in forfeiture of your notice booking fee.  

The notice booking fee shall be credited towards the fee of your appointment. You will be liable for the greater difference between the notice booking fee and the cost of your appointment which is to be paid at your appointment. In the event there is a lower difference between the booking fee and the cost of your appointment then no refund shall be due by the booking service. 

If you are subject to in the event your notice appointment requires the clearance of foreign divorce paperwork by the registration service. An administration charge over and above the notice booking fee must be paid to the registration service.

Should you fail to attend your appointment then you will forfeit your notice booking fee. 

Force Majeure

The registration service shall not be in breach of this agreement or otherwise liable for any failure or delay in the performance of its obligations as a result of a Force Majeure Event.

If such delay or failure results from events, circumstances or causes beyond its reasonable control. A Force Majeure Event for the purposes of these terms and conditions means war, civil war, armed conflict, terrorist attack, governmental action, fire, flood, severe weather conditions, pandemic or epidemic or any other act or matter which notwithstanding the reasonable diligence and foresight of the Royal Borough of Kingston upon Thames and its partner providers, is beyond their reasonable control. 

Liability

The Registration Service will not accept liability for: 

• any delay or loss caused by your late or non-arrival
• any loss caused by not providing the required documentation to the registration service at your appointment or providing satisfactory answers to the statutory questions to the registration service
• no liability is accepted for any indirect or consequent losses

General

In the event of a Force Majeure event, the Registration Service will endeavour to ensure you will be seen at the scheduled appointment however the registration service reserves the right to re-arrange your appointment. 

A Force Majeure Event for the purposes of these terms and conditions means war, civil war, armed conflict, terrorist attack, governmental action, fire, flood, severe weather conditions, pandemic or epidemic or any other act or matter which notwithstanding the reasonable diligence and foresight of the Royal Borough of Kingston upon Thames and its partner providers, is beyond their reasonable control.